3872 Sixth Street, New Westminster, British Columbia, V3L 3C1
Frequently asked questions
What is the return policy?
We accept returns within 30 days of delivery for unworn items with tags still attached. For hygiene reasons, swimwear must have the hygienic liner intact. Visit our Returns page for full details.
How long does shipping take?
Orders are processed within 1–3 business days and typically arrive within 3–7 business days, depending on your location. You'll receive a tracking number as soon as your order ships.
What sizes do you carry?
Our collection ranges from XS to 4XL. Check out our detailed Size Guide on each product page to find your perfect fit.
How do I know what size to order?
Every product page includes a size chart with measurements in both inches and centimeters. If you're between sizes, we generally recommend sizing up for the most comfortable fit.
Do you offer exchanges?
Yes, we're happy to help you exchange for a different size or style. Just reach out to our support team and we'll guide you through the process.
My order arrived and something's wrong — what do I do?
We're so sorry! Please contact us within 7 days of delivery with your order number and a photo of the issue, and we'll make it right.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link. You can also check your order status anytime by logging into your account.
Do you offer plus-size options?
Yes — our Plus Size Collection is designed with the same care and quality as every Cole & Pryce piece, because we believe every body deserves great summer clothing.
What materials are your swimsuits made from?
Our swimwear is made from soft, quick-drying, chlorine-resistant fabric designed for both comfort and durability, season after season.
How can I contact customer support?
You can reach us anytime at contact@coleandpryce.com, and we typically respond within 24 hours on business days.