Shipping policy
SHIPPING POLICY
We want your Cole & Pryce order to reach you as smoothly as possible. Here's everything you need to know about processing, shipping, and delivery.
Order Processing Time
All orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing the next business day. You'll receive a confirmation email once your order has shipped, along with a tracking number.
Where We Ship
We currently ship to Canada, the United States, and Australia. We hope to expand to more countries in the future — stay tuned!
Shipping Options & Delivery Times
At checkout, you can choose between two shipping options:
- Standard Shipping (Free): 10-12 business days
- Express Shipping ($6.99): 5-10 business days
Delivery times are estimates and not guaranteed, as they can be affected by factors outside our control, such as customs processing, carrier delays, or weather conditions.
Shipping Costs
Standard shipping is free on all orders. If you'd like faster delivery, Express Shipping is available for an additional $6.99 at checkout.
Customs, Duties & Taxes (International Orders)
Orders shipped outside of Canada, including to the United States and Australia, may be subject to customs duties, import taxes, or fees upon arrival, in accordance with your country's import regulations. These charges are determined by your local customs authority and are not included in your order total or shipping cost. Cole & Pryce is not responsible for any customs fees charged upon delivery. We recommend checking your country's current import regulations before placing an order if you have questions.
Order Tracking
Once your order ships, you'll receive an email with a tracking number so you can follow your package's journey. If you have an account with us, you can also check your order status by logging in.
Delayed or Missing Packages
If your order hasn't arrived within the estimated delivery window, please check your tracking information first. If it still hasn't arrived or shows no movement, contact us at contact@coleandpryce.com with your order number, and we'll help track it down.
Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. If you notice an error shortly after placing your order, contact us immediately at contact@coleandpryce.com and we'll do our best to correct it before shipment.
Questions?
If you have any questions about shipping, reach out to us at contact@coleandpryce.com — we're happy to help.